Reviews

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Here's what customers are saying about Vanderford Air!

WOW!!!!! The owner of the company called me and personally took care of my problem. As a small business owner myself I know how hard it is to manage employees and meet customer expectation......these guys made it happen. Thank you. I highly recommend these guys and will call them again and again.

- Russel Walla

Our A.C. fan motor went out late Saturday afternoon so we called and the technician was out in about 30 minutes. He had to order a part but was back early Monday to put it in. Everybody we spoke to was friendly and professional. We definitely recommend Vanderford based on this experience.

- Rachel Finn

They were able to get out to my house with an hour of calling after business hours. They were very professional and fixed the problem within minutes. Will use them anytime I have an issue in the future.

- Clyde Johnson

WOW!!!!! The owner of the company called me and personally took care of my problem. As a small business owner myself I know how hard it is to manage employees and meet customer expectation......these guys made it happen. Thank you. I highly recommend these guys and will call them again and again.

- Russel Walla

I have worked with Vanderford on a couple of occasions and had an amazing experience each time. Representative is as honest as they come and zero pressure to purchase or feel pushed towards spending money unnecessarily. Extreme courtesy from the scheduler to the technician. Wouldn't go anywhere else, felt like they look out for the customer like family would. Thanks for an A++ experience!

- John Schuler

This company is great. Just had my first service on our new units. Employee was very nice and informative. I will request him for our next visit. Excellent job.

- Penny Gallop

Very helpful technician explained the issues with my units and the cost for repair on my old and outdated units. Plus other issues that needed attention.  Technician very professional, explain what we needed in lay terms, and patient answering questions. 

- Bobby Clark

Extremely a life saver. AC broke on us Saturday. I called them Tuesday and I got a full ac replacement on Wednesday. Awesome guys, awesome service!

- Frank Ross

The technicians, Will & Luke, were knowledgeable and thorough. They explained everything well. I liked how quickly they were able to come out to the house after my initial request. Everyone I talked to regarding the scheduling was kind too. 
I would recommend using them. I plan on using them for the repairs in our new house.

- Ayelet Harris

Awesome service. There were the only company, out of many I called at noon, that came out the same day. Dan is a great technician!!

- Dan Kentz

My air conditioner broke in August. I had a new air conditioner with 10 year parts and labor warranty the next day. They worked with our schedule so we only missed one day of work. Overall great experience!

- Angela Attaway

I will use Vanderford for all of my future AC needs! Vanderford donated a new HVAC and AC unit to my elderly parents after Harvey and have continued to regularly service their system ever since. The customer service that we've received from them has been impeccable. To build a team of professional employees takes an incredible amount of dedication and Vanderford has done that. The care that you showed our community following hurricane Harvey was an added bonus to your expertise! Thank you all so much for your support and concern for my parents during our time of need! You have a customer for life and we recommend you every chance we get!!

- Mandi Hare

Great company for your heating or A/C needs! Always professional and courteous. I highly recommend them.A shout-out to Marcy for her help recently when I had to schedule a service call.

- Cindy Mathis

We recently purchased all new A/C and Heating systems. What a huge difference it makes in the home! Les Hickman was awesome to work with! He took the time to walk through and even draw out everything (existing and proposed), answer questions promptly by email and made sure the installation team was quick, punctual and respectful. We couldn't be any happier with the service and the pricing/value was more competitive than we expected. GREAT JOB GUYS! Thanks for everything! 100% recommend using Vanderford Air, Inc. to anyone and everyone!

- "Happy Daddy"

Highly recommended. Daniel Fry came out and he was very knowledgeable and took the time to answer all of questions, we will definitely be using this company again.

- Wes VanderWiele

performance. Les Hickman displayed an outstanding amount of knowledge and professionalism, and took extra time making sure we understood all we needed to know about our new cooling and heating system. It is very apparent that he won't rest until his customers are truly satisfied. We will recommend Vanderford Air to all our family and friends!

- Mary Dodge

The crew was very professional and very quick! The work was done properly and they cleaned up after themselves. They also changed around appointments to fit in our duct cleaning of our existing unit that was not replaced unit the next day after the installation of our new unit.

- Coleman Hoesel

After being without AC for 3 days during 99 to 100 degree days and getting no help from our Home warranty, Dan from Vanderford Air came out and looked at our system. After talking it through we decided we should just get a new system and Vanderford offered us a great deal. Also Dan didn't leave my house until he found a portable AC unit we could use over night so we had some cool air. my husband is disabled and has cancer. They were able to move some things around to get installers here the next day. Dan said they'd be there between 8 and 9, they were knocking on my door at 7:50! I have a new unit up and running by 1:30! they were fast and polite. Vanderford Air did an amazing job and I would recommend them to anyone needing heating and cooling help! They really do treat you like family!  

- Marie Sizelove

Great company! Donny came by on very short notice in reference to our AC unit not blowing cold air. He is very friendly and knowledgeable. He took the time to educate us on what the problem was. A friend recommended Vanderford Air to us and I am passing this on.

- Madison Guenther

Fan motor shorted out when I had some vacationers from NY at my beach house. Vanderford has demonstrated that they care about their customers. They are very easy to work with and go above and beyond to quickly handle repairs. I highly recommend them. 

- Nathan Kibodeaux

I have used Vanderford for many years after having handsome bad experiences. I highly recommend them. Dan has been looking after my system for years and it is a great comfort to do business with people you know and trust. I wish they worked up in Houston but if it meant that they would have to stop being a "local" business then forget it.

- David Lim

Fan motor shorted out when I had some vacationers from NY at my beach house. Vanderford has demonstrated that they care about their customers. They are very easy to work with and go above and beyond to quickly handle repairs. I highly recommend them. 

- Nathan Kibodeaux

100% satisfied with the whole process. Les Hickman explained the different options and different prices. I received 3 quotes and Les by far took care of us more than the other two companies were offering. 

After I received the other quotes and reviewed the options I let Les know I wanted to move forward with the install on a Wednesday afternoon, his crew was here 0730 Thursday morning and completely finished by 1230. 

Les took the time to explain the system and walked me through the new WFI enabled thermostat, installed the app on my phone and explained each feature. I would definitely recommend this company to any of my friends 

Thanks Vanderford for a job well done.

- Michael Rohland

Great experience!!...Senior Tech Dan was professional and explained in detail what I needed and offered a fair price. He sent his team of reliable techs to install new unit and they were professional, courteous, and efficient. Great company and very happy with results. Dan is straight forward and a pros pro! It is very apparent that he won't rest until his customers are truly satisfied.

- T Magdaleno

They did an awesome job all the way around. Ask for Les he’s the best!!

- Joseph Incalcaterra

They did a great job start to finish. Allen was fantastic to work with - he stayed in contact and got me back up and running with a new system in no time. I'll be calling them in the future if I have any HVAC needs.

- Scott Rodriguez

I solicited a number of new A/C bids. These guys were very competitive. It was their excellent project delivery, management and customer service that turned out to be most impressive. Everybody was in sync. From sales to techs to dispatch, they were skilled, professional, courteous and on time. I recommend them and will absolutely use them again.

- Jeff Bradford

Came in an a courteous manner and left in the window of time they stated. We’re very careful moving room to room with machinery. Ducts look clean and new.

- Emily Bonnecaze

It's been more than enough time to review my service. Back in August I came home to my house hotter than an oven, I called Vanderford at 1pm, they had someone at my house in 2 hours. The gentleman inspected my whole system and told me my house could potentially catch fire due to a hole in my furnace and my ac unit was 2 decades old. After getting the bad news they were able to schedule an installation for the following day, they replaced everything in about 6 hours again this was August 2019 and those guys worked their behinds off. From beginning to now Vanderford took care of me and if you're looking for a reputable hvac company Vanderford will do you right.

- Jerry Fields

The Best In The Houston Area! Honest! Trustworthy!  I have been doing business with Vanderford Air for many years now. Robert Vanderford is absolutely wonderful! In my opinion, you will not find anyone better in the Houston area! My first encounter with Vanderford Air and Robert Vanderford was for my church. Upon meeting him and speaking with him I knew that he was the right person to replace the outside condenser. Even though he was not the lowest bid that I received I hired him because after speaking with him I just knew he would be the best choice that I could make. From that point on he has serviced my church. He absolutely does a thorough job and tries his best to keep costs low, tries his best by offering as much financial help as he possibly can and has done so on many occasions! He is amazingly honest and forthcoming with everything that he does. He goes the extra mile! I have so much confidence in him that I also use him for my home, I trust no one else! He doesn’t sell you anything that you do not need, he doesn’t charge you for anything that he didn’t do. He never rushes when he has to come out, he takes his time and does a very thorough inspection! Spectacular service! Houston is lucky to have him and I appreciate him so much!

- Pastor Helen Brinson

Completely empathetic to the Customer and Customers Concerns and/or questions. Addressed the concern & handled completely to customers satisfaction!

- John S. in Deer Park, TX

I called Vanderford Air because of your excellent Better Business Bureau rating. The scheduler was friendly, the appointment was made for the next day, and the technician arrived right when they said he would. I liked that he showed me the price list and explained exactly what the repair would cost. He ordered the part, arrived right on time the next morning, and the repair was done quickly. I am very satisfied and in fact already recommended your company to my father.

- Angie B. in Galveston, TX

Vanderford has always given good service, from the office to the technicians. If I ever have need for air conditioning service it will be from Vanderford Air.

- Lonnie P. in Pasadena, TX

It was so nice to be treated with respect and told what the tech was doing each step of the way.

- Jula & Frank T. in League City, TX

We had Bobby come out to give us an estimate. He was very knowledgeable about answering all our questions and he was honest about what would be best for our home, not just trying to make the sale as expensive as possible. In the end think the quote was very reasonable.

- Sarah M. in Webster, TX

I was very happy with my experience and I felt the 2 technicians were honest with me. I was a little leery about the “new hire” that was brought to do the job but Paul was looking over his shoulder the whole time and he did a great job. They showed me the broken parts and explained what the problems were. I was happy that I was not told I needed a new A/C unit just because I was a woman standing there with minimal A/C knowledge. I will call on them again.

- Elizabeth C. of League City, TX

Great customer service wonderful and highly trained service techs trustworthy and no fear of being overcharged just because you are a female. On a scale from 1 to 10…I’d give them a 12.

- Diane E. of Texas City, TX

Billy and Bobby were excellent. They tolerated me hanging around and asking questions. Paul always gives us the best advice. Thanks.

- Alvin & Kathleen S. of Galveston, TX

Everything was perfect from PJ and scheduling to Paul with his knowledge and professionalism. We were completely satisfied!!

- Joan & Harold S. of Pasadena, TX

Service person was professional and informative, fees were reasonable, and our AC is working!

- Steve Vellella of League City, TX

Very responsive & professional. Thanks!

- Gary Bowes of Bacliff, TX

I have nothing but the best to say about Vanderford Air. The office personnel are friendly and attentive. When I need help with my AC system they always keep me informed and do their best to get a technician to my house on the same day. The technicians are friendly but respectful and knowledgeable. When I have had to deal with other things breaking or needing replacement around the house I always wish the Vanderford company would also work on those; just because my experience dealing with them has always been a positive one. Thank you all!!!

- Maribel Acosta of La Marque, TX

Prompt and quality service all the way around!

- Tommy Fox of Houston, TX

Tenant was very happy with the service. Technician did above and beyond to correct the problem. I will use your service again.

- Ken O. in Houston, TX

Technicians are always dressed professionally and act very professional too — oh yeah and they know their stuff!

- Veronica L. in League CIty, TX

LOVE the honesty of your employees! It’s refreshing to know I can trust what a technician is telling me, and that I’m not getting “worked over” for higher commission or paying for work that really isn’t necessary (as has been attempted by one of your very popular competitors).

- Wendi V. in El Lago, TX

Everyone I spoke with was very professional and very courteous.

- Debra C. in Pasadena, TX

A+ customer service to the complete installation of our new A/C system we are extremely satisfied customers!!

- Theresa Z. in League City, TX

I called Bobby about our A/C being out and he got the ball rolling.  I was very impressed and it was greatly appreciated for our resident's at bayou pines care center.  Thank you to all at Vanderford.

- Joe M. in La Marque, TX

The technician was extremely knowledgeable and explained everything.

- Daniel M. in League City, TX

So far I’ve been really happy with the service and price I received with Vanderford air. I will do business with again in the future.

- Bruce R. in Dickinson, TX

From my first call I was treated like family. these guys were professional, honest and knowledgable. I will be using this company from now on.

- Tim S. in Santa Fe, TX

Same day service, Technician went above and beyond to repair the A/C unit. Have not had any re-occurring issues at this time.

- RC Computer in Alvin, TX

Prompt in service and A+ technicians

- Alfred C. in Houston, TX

My tech was very knowledgeable and professional I can’t say enough about him. He assured me he would not try to sell me something that I don’t need and the company would not allow that to happen. I have alot of friends that are single and get taken advantage of and it is good to know that there are good companies that will treat female customers right. I will be sure and tell all my friends about your company because of the young man that came to my house, he was wonderful!!!!!!

- Diane E. in Texas City, TX

Very professional, knowledgeable and courteous, appreciate the opportunity to do business.

- Steve M. in Texas City, TX

Both the phone rep & the tech were very friendly, knowledgeable, personable, and professional. A+++! 
Hope to establish a long-term relationship with y’all since this is our first house (purchased less than two years ago), and I’m sure we’ll need help in the future. Thank you for being a great team!

- Sherri G. in La Marque, TX

Very satisfied with all aspects of the company. Thank you for a job well done.

-  John T. in Pearland, TX

I am very satisfy with the way Paul and PJ has handle my inquire, and the service for my AC. Thank you.

- Maggie M. in Friendswood, TX

Tech was very informative and friendly. Felt like he was here to help!

- Connie P. in Houston, TX

Everything about Vanderford and its business practices are excellent. I would highly recommend this company to anyone needing A/C or heating services. Vanderford has competitive pricing, excellent customer service, and professional technicians.

- Dori P. in Dickinson, TX

Paul serviced our home and we were very pleased with his knowledge about Honeywell wifi thermostats we purchased. Would definitely recommend Paul!

- Kim B. in Galveston, T

Vanderford Air did a fantastic job- they were neat, clean and very professional. The installation technician took the time to answer all of our questions and make sure that we understood how to our work our new system. A BIG thanks for all your help!

- Steve & Liz C. in Houston, TX

This is the best HVAC company in the area! Price, service, knowledge and response!

-  John B. in League City, TX

I will tell all I meet. Your staff is wonderful.

- Anonymous

John was very informative and really seemed to know what he was doing. I hope he comes back next time!

- Karen J. in Friendswood, TX

Very good experience dealing with such nice people and getting a fair price. Installation was fast with very capable and cordial technicians. Unit operates fantastic.

- Larry H. in Friendswood, TX

I was referred to Vanderford through a friend that had just used them. I was very pleased with their service and promptness.

- Janelle W. in League City, TX

Prompt and knowledgeable service without any high pressure theatrics.

- Ronald W. in League City, TX

Everyone at Vanderford was very prompt and courteous. I had about a million questions and I didn’t feel patronized or uncomfortable. Robert answered all of my questions and customized my new system to fit my needs and wants and I have been extremely happy with the results of their labor. They came back a few days later to check on everything and make sure I was happy and to switch out my wireless control panel for a different model I requested. These guys really know their stuff and are dedicated to customer satisfaction.

- Robert V. in Houston, TX

Called for evaluation. they came out the next day and that evening I had cooling units. The next day they started the installation. I had whole house cool in two days… Great and courteous staff. Love the followup.

- Mario C. in Dickinson, TX

I’m pleased with the install. No problems so far

- John R. in Dickinson, TX

Tech was thorough and we are very pleased with the service.

- Bill E. in Pasadena, TX

The install techs did a great job. Very clean and experienced on replacing my 23 year old carrier. Good customer service and follow up on new unit. Took their time and balanced out how the air is distributed throughout this house.

- Michael E. in League City, TX

I am very happy to have found a solid company that can provide quality service and FAST! I will be calling them back out in the next month or so for a pre-summer checkup on my system. I also really like having an email for work orders, billing, and payment confirmations.

- Eric O. in Santa Fe, TX

Have enjoyed your quality service that your company have provided.

- Alfred C. in Houston, TX

Our technician, Bobby, was very courteous and professional. He was very knowledgeable of our AC unit and corrected the problem without any issues.

-  J.R. R in Baytown, TX

Could not be more satisfied. Great staff ( ALL OF THEM ).

- Mike T. in Pearland, TX

Thanks to everyone at Vanderford. From Robert to the installers, all is good!

- Terry R. in Houston, TX

I was impressed with the quality of work and the quality of the personnel employed by Vanderford Air whom I must trust to come into my home. 

- Thelma W. in Friendswood, TX

Bobby is awesome!!

- Trudy M. in Houston, TX

He takes the time to explain issues and things to consider. Comes across as very genuine. THANKS!

- Kellie Willman in League City, TX

I chose Vanderford Air because it is a family owned small business. Everyone I have had contact with has been absolutely polite and accommodating. The service technicians are very knowledgeable and go beyond ordinary service routines. The technicians are on time and are very thorough when servicing my unit. I am confident that I am being truly updated on the condition of my system after each inspection/servicing. I recommend Vanderford Air to everyone looking for an honest dependable A/C Company.

- Sandy Moore in Manvel, TX

I don’t search for an HVAC contractor anymore. There is only one I will consider, Vanderford Air. 

-  Bill Crews in Friendswood, TX

Knowledgeable and courteous technician completed a full review of the HVAC system status. Explained in detail deficiency found and suggested correction I could complete. I am very satisfied with results of the service.

- Allen Updegraff in Houston, TX

Technician on time and to the point.

- Matt Camet in Dickinson, TX

Technician showed up on time, work was through, he explained what he was doing, and the price was right. I highly recommend Vanderford Air.

- John Huston in League City, TX

Paul was very knowledgeable about how to improve my cooling with the new systems. Danny and Billy did a great job on the installation and cleaned every thing up after they were done. Very good experience with purchase and install.

- Michael Dodd in Houston, TX

I am highly satisfied. I have recommend your company to my friend Allison in past and we will recommend to others also. Kokila.

- Kokila T. in Houston, TX

I was very pleased with the service I received. The immediate problems were fixed on the spot and advice was given regarding future needs.

- Jane S. in Webster, TX

The sales technicians were professional. I was not just an address or a number!! and to speak with the owner of a company is unheard of nowadays. The owner came through and spoke with me and that was refreshing! The pricing was very compatible or lower than other companies.

- Billy R. in League City, TX

Service techs Bobby & John were prompt, knowledgeable, and thorough. A good experience.

- Glenn V. in Texas City, TX

Outstanding customer service/ Tech was very knowledgeable. Would definitely recommend this company.

- Darryl A. in Houston, TX

Vanderford has always provided great service. They keep my heat/AC working without trying to see me something. I appreciate their fairness.

- Becky E in League City, TX

John has been extremely professional and attentive in servicing our new installation. We would highly recommend Vanderford. Thank you.

- Samuel G. in League City, TX

Loved the service! Friendly staff, great job!

- Mark S. in Houston, TX

Honest & Friendly.

- Crystal T. in Pearland, TX

What a relief not to have to worry about the AC/heating in our home!

- Linda S. in League City, TX

We were very impressed with how quickly the customer svc rep responded to our inquiry.? The technician was very knowledgeable and provided us with very good information about?our heating as well as our A/C. I will certainly call you again next spring when I want the?a/c system inspected!

- Gail C. in Pearland, TX

Very knowledgeable salesman and friendly. Made it very easy to get the a/c I needed. Saving literally hundreds on my electric bill every month. Before my electric bill had gotten as high as $600/mo. Now that I have had this a/c system for a little over a year I have not had an electric bill over $300!

- Nina C. in League City, TX

I was completely satisfied with everything.

- Boyzie H. in Houston, TX

Everything was very professional.

- Ann B. in Dickinson, TX

John Lacis was our technician. He was knowledgable and helpful in getting us the quality and price for our heater repair. It was also a rush job and I appreciate his ability to repair our heater in time for a cold front.

- Marian K. in Seabrook, TX

The service man was prompt, courteous and did a fine job. Our system is working fine and we are happy. It could not have gone any better. Thanks!

- James H. in Seabrook, TX

Everyone from your company has been so friendly, helpful and knowledgeable. I tell everyone about you.

- Anonymous

I had a good experience, everyone was knowledgeable and nice. I will be using Vanderford Air in the future. Thanks!

- David E. in Houston, TX

Excellent personnel, products and installation. Price was very competitive and I am completely satisfied with all services. Thank you Vanderford.

- Daniel H. in El Lago, TX

Helpful & personable phone rep. Service technician (was) courteous & prompt concerning appt. time. He thoroughly checked out my unit prior to lighting the furnace. He then allowed the unit to heat up appropriately, checking vents, then checked for any possible dangerous leaks by instrument. Having “cleared” this older unit. Never pushy re: “selling”, simply gave honest and clear advise re:units age and safety should update as soon as possible. This was a pleasant young man that cared about his job, and represented hi company well. This company will be who I will call for any future service calls and sales. A good experience all the way around. (And, I will add- A real surprise, for these days.)

- Debra D. in Baytown, TX

Your technician was capable and explained the condition he found and put my mind at ease. Great Service!

- Mary Ann H. in Nassau Bay, TX

Technician did a great job! Went out of his way to make sure i got the best service possible and not ‘screw’ me like all the other a/c companies try to do.

- John S. in Texas City, TX

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